This role, operates as the client (B2B) point of contact and/or point of escalation for moderate to highly sophisticated questions, requests, and service issues. May serve as a subject matter specialist for products and services. Provides company clients (B2B), proactive outreach interaction and timely responses to services and product solutions. Receives and resolves product and service related issues raised from level I client support associates. Serves as a critical issue point for other internal resources for service related topics. Works cross-functionally with other support entities such as development and product management.
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